ABOUT OUR DELIVERY SERVICE

Need a product on-site quick? View our available delivery options.


Kinley delivers on time, worldwide 

All Kinley products are designed, manufactured and delivered to you with care. To ensure you receive your products on-site, on time, follow our guidance for lead times, delivery options and additional requirements. CTA: Place and order / contact customer service team / account manager.

 

Product Delivery and Lead Times

Here is a guide to the delivery options and timescales for our standard products. For bespoke orders, speak to your account manager for lead times and other special arrangements.

 Delivery MethodAverage Lead Time
ExcelEdge Landscape EdgingPackaged in long boxes or pallets**Delivered by van or lorry**2-3 working days*
Perimeta Steel PlantersPalletised HGV delivery4-12 weeks**
Terrafina Composite DeckingPalletised HGV delivery3-4 weeks
Atria Porcelain TilesPalletised HGV delivery2 weeks
Raaft Support StructuresPackaged in boxes or pallets**Delivery by van or lorry**2-3 working days*

 

* order cut off time 1pm
**depending on size of order

To provide an accurate quote for delivery, we need to know:

  • Site access information
  • Site contact name and number
  • Vehicle restrictions
  • Delivery booking requirements

Special Arrangements

To make your delivery work for you, you can choose from a number of special delivery services.

  • Custom size shipments
  • Fleet Operator Recognition Scheme (FORS), (standard on all London deliveries and available outside London on request)
  • Timed deliveries / booked site deliveries
  • Pre-9.30am, 10.30am and 12 noon deliveries
  • Pre-noon Saturday deliveries
  • Out of hours deliveries
  • Dedicated transport
  • HIAB or MOFFETT delivery vehicles
  • Tail-lift van (only available on pallets less than 2m long)
  • Flatbed truck
  • Special delivery arrangements such as timed delivery or FORS accreditation may incur additional costs. Please discuss your requirements with our customer service team.

Site Restrictions

Due to the consignment size of our products, delivery can only be to a construction site or depot. If there are any particular access instructions or restrictions for the delivery site, please speak to our customer service team.

Typical Freight Dimension Guide (Assumed)

 LengthWidthHeightWeight
Standard box400mm400mm200mm 
Long box2670mm155mm90mm 
Single pallet1200mm800mm500mmMax. 800kg
Double pallet (edging)2520mm1200mm500mmMax. 1000kg
Double pallet (planters)3000mm1200mm500mmMax. 1000kg

 

Terms and Conditions

Our standard quoted carriage charge is based on a standard one-off delivery between 8.30am – 5.00pm, Monday to Friday. Separate deliveries will be charged for individually unless stated otherwise.

Delivery of the product may come direct from the factory. In the event of the agreed delivery date being delayed, storage costs may be incurred.

Returns

Standard stock items can be accepted for return providing they are in a re-saleable condition. A re-stocking charge will apply. Any special-order items, such as bespoke sizes or finishes, will not be returnable.

Please contact the customer service team if you have any queries:

+44 (0)1580 830688 or sales@kinley.co.uk

 

Export Deliveries

We work with distribution partners around the world to delivery Kinley products where you need them. Here is the standard delivery information for destinations outside of the UK.

Region
EuropeDeliveries are made through a trusted distributor. However, it is possible to arrange either a direct Sea or Air Freight shipment on request.
USAWe recommend that you make your own collection arrangements. Delivery can be arranged by Sea or Air Freight on request.
Middle EastDeliveries are made through a trusted distributor. However, it is possible to arrange either a direct Sea or Air Freight shipment on request.

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